1. Introduction
Lisense ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
This policy applies to all users of our website located at lisense.uk and our related services.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your email address, username, and password.
- Vehicle Information: Registration numbers you search for and vehicles you add to your garage.
- Communications: Any information you provide when contacting our support team.
- Newsletter: Your email address if you subscribe to our newsletter.
2.2 Information We Collect Automatically
- Usage Data: Pages visited, search queries, time spent on site, and interaction patterns.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies: Information stored in cookies and similar technologies (see our Cookie Policy).
2.3 Information from Third Parties
- Vehicle Data: Information from DVLA, DVSA, and other official UK government sources.
- Social Media: Information from social media platforms if you choose to connect your accounts.
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide vehicle information, MOT data, and other services.
- Account Management: To create and maintain your account and garage.
- Communication: To send you service updates, newsletters, and respond to inquiries.
- Improvement: To analyze usage patterns and improve our services.
- Legal Compliance: To comply with legal obligations and protect our rights.
- Security: To detect and prevent fraud, abuse, and security threats.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Legitimate Interest: To provide and improve our services, analyze usage, and ensure security.
- Contract: To fulfill our obligations under our terms of service.
- Consent: For marketing communications and non-essential cookies.
- Legal Obligation: To comply with applicable laws and regulations.
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who help us operate our services.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
- With Your Consent: When you explicitly agree to share information.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Monitoring for unauthorized access
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Until you delete your account or request deletion
- Search History: For registered users, until account deletion
- Communications: For up to 7 years for legal compliance
- Analytics Data: In aggregated form for up to 3 years
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Restriction: Request restriction of processing
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at [email protected].
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.